Krong Pac District Effectively Promotes Administrative Reform Model “Living Among the People” (04/07/2024, 09:30)

Recently, the People's Committee of Krong Pac District has maintained the implementation of administrative reform models and initiatives since 2022. They have also encouraged commune-level authorities to proactively register new models suitable to practical needs, contributing to increasing the satisfaction of the people and businesses with the services of state administrative agencies.

Implementing the "Living Among the People" Model at the Grassroots Level

Ms. Ngo Thi Minh Trinh, Vice Chairman of the People's Committee of Krong Pac District, stated: The "Living Among the People" dialogue model has been deployed to communes and towns and expanded by requiring units to successively host it across the district. This aims to improve the service quality of state administrative agencies towards people and businesses and to listen to the voices of the people as a measure to help the government improve and maximize its mission to serve the people. After district-wide implementation, the People's Committee will evaluate the results.

Guiding people to search and perform administrative procedures at the Receiving and Returning Results Department of Krong Pac District.

Regarding the results, the People's Committee selected Ea Phe Commune People's Committee to host the dialogue on December 20, 2023, with over 240 participants and 43 questions across various fields: Natural Resources and Environment, Agriculture and Rural Development, Social Insurance, Policies for those working in villages and residential groups; Economy - Infrastructure; Transportation... Through this, the leaders of the district and commune people's committees grasped the thoughts and perceptions of the people regarding government decisions; promptly addressed public grievances and correctly guided the people, creating high consensus in implementing local development goals and programs while also receiving feedback from the public about the spirit and attitude of civil servants to make appropriate adjustments, meeting the legitimate needs and aspirations of the people. Additionally, besides the dialogue content, the district people's committee integrated and called for support from units and businesses inside and outside the district, providing: 02 houses of gratitude, equipping facilities; 100 health insurance cards for 100 especially difficult poor households in Ea Phe Commune - Ms. Trinh shared.

According to the assessment of Krong Pac District People's Committee, the implementation of these models has brought practical efficiency, with administrative procedures being processed timely, quickly, conveniently, legally, fairly, equally, objectively, publicly, transparently, and with close coordination among competent authorities.

Some models have proven effective, received well by the people and businesses, such as the "Living Among the People" dialogue model implemented for the first time in Ea Phe Commune and models at the commune level that should be widely applied to other units like the "1000 Exemplary Digital Citizens" model implemented in Ea Yong Commune in 2023, which has been highly praised for its effectiveness and encouraged to be expanded across the province...

Refreshing Models and Initiatives from Commune Level

Ea Yong Commune, which receives and processes the highest number of administrative procedure dossiers in Krong Pac District, has, since early April 2023, launched the "1,000 Exemplary Digital Citizens" model and in April 2024, the commune continues to promote the "Friendly Government" model, intensifying propaganda and guiding people to install and use digital technology utilities.

Nguyen Phung Minh, Chairman of Ea Yong Commune People's Committee, stated that with the "Friendly Government" model, Ea Yong Commune aims to have 70% of citizens performing administrative procedures at the locality standardized with mobile subscriber information and guided to register for public service accounts by the end of 2024. All administrative procedures under the commune's jurisdiction will be partially or fully processed online as per regulations; shifting the mindset from "doing on behalf of, submitting on behalf of" to "supporting, guiding" to enhance digital skills for the people.

Guiding the implementation of supplementary digitization of administrative procedure results at the one-stop-shop of Vu Bon Commune.

Nguyen Thi Thuy Sinh, an office-statistics officer at Ea Yong Commune People's Committee and the author of the above models, believes that in conditions where reception and result-returning officers have multiple tasks and handle many dossiers, promoting propaganda and guiding people to understand and proficiently use digital technology utilities in performing administrative procedures will reduce pressure on officers and civil servants; reduce the travel and waiting time for citizens. This, in turn, will make citizens more confident and bold in performing administrative procedures; officers and civil servants will be more friendly and approachable in handling public duties. This is the key goal of administrative reform work at the locality.

The People's Committee of Krong Pac District assesses that the People's Committees of communes and towns in the district have maintained the effective implementation of administrative reform models and initiatives in 2022, such as the "Day Without Appointments" and "Day Without Writing" models implemented in Ea Knuec Commune, Ea Hiu Commune, Vu Bon Commune, Ea Phe Commune, and Ea Yieng Commune; the "Friendly Government, Friendly Office for the People" model implemented in Ea Knuec Commune, Ea Hiu Commune, Ea Phe Commune, and Ea Kuang Commune; the "Online Day" model of the People's Committee of 16 communes and towns...

To promptly address public opinions, commune and town authorities have also set up a ZALO page with the participation of all People's Committee leaders, local departments, and mass organizations to quickly respond to administrative procedure-related queries and receive feedback on administrative reform in particular and all aspects of life in general.

Krong Pac District builds "digital citizens," guiding the use of digital technology utility applications in schools, agencies, units, and residential communities.

Ms. Ngo Thi Minh Trinh, Vice Chairman of Krong Pac District People's Committee, added that the district has focused on directing and improving the effectiveness of the Receiving and Returning Results Departments at both district and commune levels. They have invested in working equipment for these departments and allocated human resources to ensure good service in processing administrative procedures for organizations and citizens inside and outside the district as per regulations. Additionally, in the two monthly meetings, they have requested agencies, units, and localities to proactively propose initiatives and solutions to enhance the effectiveness of administrative reform work and improve the satisfaction of people and businesses with the services of state administrative agencies.

Recognizing administrative reform as one of the key tasks, Krong Pac District calls for the political system to annually build and implement administrative reform plans, especially inspection plans, as this is crucial to enhancing the quality of public servant and civil servant work for the people.

The Krong Pac District Party Executive Committee issued Resolution No. 04-NQ/HU on December 30, 2020, to continue promoting administrative reform for the 2021-2025 period, focusing on building an honest, dynamic, professional team of officials, civil servants, and modernizing administration. The People's Committee has timely issued plans, documents to implement; decided on the issuance of a commune-level administrative reform index; and developed a digital transformation project for Krong Pac District for the 2020-2025 period, with orientation to 2030. They have invested in upgrading, repairing, and equipping the necessary facilities at the district public administrative center and the receiving and returning results departments at communes and towns. The most notable results are that Krong Pac District was ranked first in digital transformation in 2021 and third in administrative reform index in 2021, an improvement of 5 places compared to the beginning of the term.

Kim Bao