Taking People and Enterprises as the Center and Subject of Administrative Reform (04/07/2024, 10:12)

In the first six months of 2024, the People's Committee of Dak Lak province has urged departments, sectors, and localities to aggressively reform administrative procedures and propose positive solutions to address difficulties and obstacles to accelerate the implementation of investment projects, attract investments, and develop the province's socio-economic status. Most fields of administrative reform have shown positive improvements.

99.57% On-time Record Processing Rate

To date, the Dak Lak Provincial Administrative Procedure Processing Information System, accessible at dichvucong.daklak.gov.vn, offers 1,689 administrative procedures. This includes 676 fully online public services, 751 partially online public services, and 262 information-providing public services. The full online public service implementation rate in the province has reached 100% of the eligible procedures.

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People applying for citizen identification at the Dak Lak Provincial Public Administration Center

From December 15, 2023, to June 14, 2024, the iGate system has processed 384,618 records under the interconnected One-Stop Electronic Mechanism, with a 99.57% on-time resolution rate (382,982 out of 384,618 records). The total number of online public services, partially online public services, and information-providing public services that generated records (both online and offline) in the province is 565 records. The number of fully online public services that generated records (both online and offline) is 204, achieving a rate of 36.11% (204/565). The number of partially online public services that generated records (both online and offline) is 271, with a rate of 47.96% (271/565). Of these, 215 partially online public services generated online records, reaching a rate of 79.34% (215/271). The number of information-providing public services that generated records is 90, achieving a rate of 15.93% (90/565).

Promoting Administrative Reform with Innovation and Digital Transformation

The Provincial People's Committee has fully issued and implemented tasks related to promoting administrative reform linked with innovation, digital transformation, improving the business investment environment, and urgently implementing key administrative reform projects for the 2021-2025 period, with orientations towards 2030. The Provincial Chairman has directed departments, sectors, and localities to emphasize the role and responsibility of the heads in administrative reform; clearly identify strengths, weaknesses, causes, and responsibilities of each individual and organization in task implementation to focus on during the first six months of 2024.

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The Public Administration Center assists people in renewing driver's licenses

Many administrative reform initiatives and solutions have been implemented, such as issuing support content for small and medium-sized enterprises in 2024 in Dak Lak province to subsidize costs for businesses renting or purchasing digital transformation solutions to automate and improve business processes, management processes, production processes, and technological processes within enterprises and transition business models; deploying the reception and handling of feedback and recommendations from organizations and individuals through the field feedback service throughout the province via the Dak Lak Online application or the hotline 0262.1022, address: tuongtaccongdan.daklak.gov.vn; supporting and encouraging citizens and businesses to use online public services by reducing fees and charges for online administrative procedures (The Provincial People's Council has issued a resolution to reduce fees and charges when performing online administrative procedures to encourage citizens and businesses to use online public services).

Building and Developing Foundational Systems

The provincial LGSP system has been initially constructed to meet the unified and shared database management systems for other IT systems across the province, allowing for the connection of applications and services with various structured data formats. Systems can connect to exploit and share data on the data integration platform to synchronize shared data across the province. Currently, the province has built a data integration platform (ESB), centralized security management, and SSO authentication.

The Document Management and Operations System has been uniformly deployed to all state agencies from the provincial to the communal level. It has completed the connection, interoperability, and electronic document exchange between the province's Document Management and Operations System with the system of the Government Office, ministries, agencies, and provinces, cities under the central government through the national document interoperability axis.

 

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The Department of Information and Communications conducts cybersecurity training for management leaders

Regarding the smart city platform, various monitoring services have been deployed, including Public Service Monitoring, Field Feedback Service Monitoring, Socio-Economic Management, Urban Security and Order Management, Traffic Management, Environmental Resource Management, Health Sector Monitoring, Education Sector Monitoring, Tourism Sector Monitoring, and Network Security Monitoring (SOC).

For online payments, the Provincial Public Service Portal has been connected to the centralized payment platform on the National Public Service Portal since July 15, 2020, implementing online payments for the province's fully online public services with fees and charges. From December 15, 2023, to June 14, 2024, there have been 6,189 online payment transactions, with a total amount exceeding 25 billion VND; of which successful transactions amounted to over 15 billion VND.

Regarding the development and construction of data, the shared database (CSDL) of the province has now synchronized with national shared databases, meeting the requirements for interconnection and data sharing according to the Vietnam e-Government Architecture version 2.0. The province has completed 25 shared databases with the goal of storing, supplementing, and updating all shared directories across the province for sharing with other IT systems. Connecting and integrating data from provincial specialized databases with the Provincial Smart City Monitoring and Operations Center (IOC), ensuring the timely and complete provision of data to serve the IOC's operations: socio-economic indicators, reports, statistics; public administrative management data, one-stop electronic services, online public services, document management and operations; health sector monitoring and management data, education sector data, smart tourism data, security camera monitoring, traffic safety data; cybersecurity monitoring data; environmental resource management data.

Kim Bao